User Experience Survey

Accessibility

It is easy to find DEWA Website(required)

Strongly Disagree Disagree Average Agree Stongly Agree

It is easy to download forms and documents from the website(required)

Strongly Disagree Disagree Average Agree Stongly Agree

DEWA Website is always available without interruption(required)

Strongly Disagree Disagree Average Agree Stongly Agree

I am aware of the Smart Services available on DEWA Website(required)

Strongly Disagree Disagree Average Agree Stongly Agree

I am able to access DEWA website through mobile device(required)

Strongly Disagree Disagree Average Agree Stongly Agree

Ease of Use

Information and services are organized as per my needs(required)

Strongly Disagree Disagree Average Agree Stongly Agree

It is easy to download forms and documents from the website(required)

Strongly Disagree Disagree Average Agree Stongly Agree

It is Easy to navigate the Website(required)

Strongly Disagree Disagree Average Agree Stongly Agree

Responsiveness of DEWA Website

It took a reasonable time to find the information needed through website(required)

Strongly Disagree Disagree Average Agree Stongly Agree

DEWA website is responding quickly when navigating between pages(required)

Strongly Disagree Disagree Average Agree Stongly Agree

Information Quality

Information on DEWA Website is accurate(required)

Strongly Disagree Disagree Average Agree Stongly Agree

Information on DEWA Website is up to date(required)

Strongly Disagree Disagree Average Agree Stongly Agree

Information on DEWA Website is comprehensive(required)

Strongly Disagree Disagree Average Agree Stongly Agree

Customer Privacy

I trust the security and confidentiality of DEWA Smart Services(required)

Strongly Disagree Disagree Average Agree Stongly Agree

Appearance of DEWA Website

The design of DEWA Website is pleasant (Colors, Font Size, …)(required)

Strongly Disagree Disagree Average Agree Stongly Agree

Overall satisfaction

Overall satisfaction with DEWA website(required)

Totally Dissatisfied Dissatisfied Average Satisfied Totally Satisfied

General Trust

I trust that DEWA is keen to meet my needs and protect my interests(required)

Totally Disagree Disagree Average Agree Totally Agree

Net Promoter Score (NPS)

On a scale from 0 to 10 where 0 is Not at all likely and 10 is extremely likely, How likely are you to recommend DEWA website among other DEWA channels to your family and friends?(required)

0Not at all likely 1 2 3 4 5 6 7 8 9 10Extremely likely

Please provide us with you suggestions (If Any) to improve DEWA Website. (required)

Max 0/500 Characters

User Experience Survey

User Experience Survey

DEWA Website

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